After-hours & overflow · voice + chat
Luna handles after-hours and overflow conversations in your customers' language, then gives your team a clear next step.
Three ways to work with SmartStart
One AI. Every conversation. Every channel. Your brand. LunaCRM is for organizations that need a practical AI workforce across customer and employee conversations—while keeping people in control and working with the systems they already have.
For organizations
Put a governed AI workforce across voice, chat, SMS, and messaging conversations. Luna can support customer service, employee assistance, CRM workflows, and management intelligence while working alongside the systems you already use.
For operators and service firms
For consultants, MSPs, telecoms, BPOs, and technology firms: bring Luna to the customers you already serve. SmartStart provides partner enablement, approved white-label positioning, configuration, customer onboarding, and direct support.
For leaders at the starting line
Make the right decisions before buying or building. SmartStart works with leadership teams on executive AI strategy, use-case discovery, responsible AI boundaries, and adoption roadmaps grounded in their people, data, and existing stack.
Clear boundaries. Your organization owns its business data, instructions, approved knowledge, and decisions. SmartStart operates the configured Luna service and agreed integrations; it does not take ownership of your customer or employee data. Any connection, retention period, access rule, and human approval step is defined and validated for the deployment. AI output can be wrong, so important decisions remain reviewable by people.
Enterprise outcomes
Connect approved customer and employee workflows to the outcomes your teams already measure: response, resolution, scheduling, recruiting, employee support, revenue operations, and management visibility. Scope is defined around your systems, permissions, people, and review points.
Selected industries
Healthcare access, financial services, telecommunications, logistics, retail networks, public service, BPO, SaaS, and professional services. Every deployment starts with an approved use case—not a promise that one model fits every organization.
Integrations, security, governance
Existing CRM, calendar, knowledge, messaging, and operational systems can be connected when the scope, access, consent, retention, encryption, audit, and escalation controls are reviewed and tested. SmartStart owns Luna core technology; customers own their data.
How engagement starts
We clarify the audience and workflow, map systems and boundaries, agree on the human handoff, configure a proof, and review what happened before discussing expansion. Scope, responsibilities, and commercial terms are confirmed directly before work begins.
A practical field guide
A field guide for leaders navigating agentic AI and business disruption—useful when deciding what to automate, what to protect, and where humans stay firmly in the loop. Written by James M. Deitch and Maylin Casanueva and featured independently by SmartStart; SmartStart is not the author or publisher.
View the book on AmazonSimulated call demos
These are simulated calls, not live phone lines. Each one ends with something useful: a booking, a qualified lead, an escalation, or a clean handoff.
BPO overflow · Marco, account holder
A tense service failure de-escalated into a human-ready case
BPO overflow handoff
All calls, transcripts, summaries, messages, results, and CRM outputs shown here are fictional simulated demonstrations. They are not live or synchronized unless the relevant channels and connectors are configured and tested. Industry-example voices are AI-generated simulations.
From customer question to next step
Luna captures the request, figures out what matters, and gives the right person enough context to act inside the workflow you already use.
Works alongside your existing tools. The preview is illustrative until your workflow and connectors are configured and tested.
How Luna helps
Luna handles the routine work inside the rules you set. When a person needs to step in, your team gets the full story.
Answer
On your website, on the phone, or both. Handles overflow and after-hours volume across many calls at once, in local dialects and foreign languages, in the workflows and tone you configure.
Understand
Qualifies needs, confirms details, and prepares a clear summary before your team or your CRM needs to act.
Intelligent handoff
When a person should take over, Luna sends summary, transcript, disposition, and a suggested next step, not a cold transfer.
Luna Connect · Voice, chat, and follow-through
Luna works with a phone line or without one. Point customers to your website and save on telephony when you do not need a phone line. When you want lines, Luna plugs into VoIP, SIM, PBX, WhatsApp, Viber, and Facebook Messenger. CRM is built in. Luna handles multiple calls at once, speaks in dialects and foreign languages, and can send messages and email on its own once you set the rules.
Send people to your website and let Luna handle chat and voice there. You skip telephony when you do not need a line. Or connect VoIP, SIM, PBX, WhatsApp, Viber, and Facebook Messenger when you do.
Contacts, transcripts, and follow-ups sit in one record. No separate sync layer.
Luna can take multiple conversations at once and speak in local dialects and foreign languages, in the tone you configure.
Inbound and outbound calls and SMS, calendar checks, and follow-up messages and email when you approve the workflow.
Industry patterns
Ten patterns, from frontline conversations to operational dashboards.
Patient access
Connect patient reception and Luna's scheduling workflows with patient-flow, utilization, and quality views for care teams.
Human control by design
You set the knowledge, permissions, and escalation rules. Luna works inside those boundaries, and your team can see what happened.
About Agenty · Our journey
Agenty has Philippine engineering roots and US operations. We build agentic voice, CRM, and workflow systems with human-in-the-loop controls.
Technology should simplify lives, not complicate them.
We prioritize durable systems over demo-only features.
We stay curious as the tools evolve and share what works.
Milestones · In-house engineering
A Philippine-rooted, US-based product team building voice, CRM, and workflow software.
SmartStart has Philippine engineering roots and US operations.
+The team connects work across CebuTech, MactanMosaics.com, Agenty.fi, PhilHealth, ViTEL365, and agentic AI products. Engineering is based in the US (Naples, Florida) and the Philippines (Manila and Cebu).
Our Philippine engineering roots begin with an in-house team supporting MactanMosaics.com.
+The early team worked close to the operation, building and supporting real e-commerce systems for mother-of-pearl tile and shell mosaics. That hands-on approach still defines Agenty: practical, in-house, and focused on work that lasts.
Visit MactanMosaicsWe began operating in the United States in 2008 and are now headquartered in Naples, Florida.
+Agenty brought the team's full-stack web, mobile, and AI engineering to US clients. That work became the foundation for Luna's voice and agentic systems.
Visit Agenty.fiLong-term dev shop partnership for a major US educator platform. Still in service after an industry acquisition.
+SmartStart engineers mobile application work for PhilHealth and donates the engagement as corporate social responsibility.
+The work supported member-facing digital services for records, contributions, and health-benefit workflows. It was a chance to give practical engineering back to millions of Filipinos.
Visit PhilHealthAgenty partners with ViTEL365 for BPO, managed services, customer operations, and fleet management.
+Agenty engineers the platforms while ViTEL365 runs operations. Together, the teams connect software, service levels, and customer engagement workflows.
Visit ViTEL365Focus shifted from basic chatbots to voice and chat systems that can run approved workflows.
+Luna answers calls, routes issues, completes approved multi-step workflows, and escalates to people when configured. Deployment timelines depend on integrations, knowledge setup, and testing scope.
Agenty partners with LibertyStar.Tech in Texas, USA for BPO, cybersecurity, and intelligence operations.
+The partnership extends Agenty's agentic voice and workflow stack into US operations with a Texas-based team focused on secure customer operations, threat-aware service delivery, and field-ready intelligence workflows.
Visit LibertyStar.TechCalls, transcripts, leads, and next actions land in one native pipeline instead of a disconnected add-on.
+Luna is designed to answer and qualify on configured voice and chat channels. When staff should step in, approved deployments can pass transcript, summary, disposition, and next actions toward your CRM after connectors are configured and tested.
Partner ecosystem
Work spanning operations, infrastructure, faith, education, agribusiness, cadet welfare, cybersecurity, and family legacy.
Start with one workflow
Choose one after-hours or overflow workflow. We configure it with your rules, you review the handoffs, then decide where Luna scales next.
